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FREE SHIPPING ON ALL ORDERS AND 14 DAY MONEY BACK GUARANTEE
SUBSCRIBE AND SAVE TO GET 50% OFF 1ST ORDER, 30% OFF 2ND ORDER AND 15% OR MORE OFF ALL FUTURE ORDERS
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Choose your subscription

Choose your pup's favourites, experience effortless doorstep deliveries
at a frequency to suit you with full control of your account

You’re in
Charge!

Change, pause or cancel whenever you like

Choose your
Frequency

Have your products delivered at a frequency of your choosing

Save
Money

Big savings on EVERY order and EARN 3 x Devoted Reward points with every £1 spent

BUILD YOUR SUBSCRIPTION

  • Simply head to your favourite products and select the subscription option
  • Add, amend products or change delivery frequency at your convenience
  • Earn TRIPLE reward points on all orders
  • Save money and spend your reward points on future orders

DEVOTED REWARDS

  • Join the pack, earn rewards and save money
  • As a subscriber, for every £1 spent you’ll earn 3 points
  • Subscribe to SMS and earn 250 points
  • Earn 250 points for sharing your pup’s birthday
  • Earn 100 points when you Like us on Facebook
  • Earn 150 points when follow us on Instagram
  • Earn 250 points when you refer a friend

FAQ's

How does your subscription service work?

When you take out a subscription on our website you are essentially saying I'd like a recurring order of this product. You can use our handy build a box feature to add multiple items, add from a product page or add from inside your account.

How do I set up a subscription?

You can either use our handy build a box feature to add multiple items, add from a product page or add from inside your account. Set the frequency you'd like and you’re done!

How do I change/cancel my subscription?

Our account section makes managing your subscription easy to use. Log into your account and click Manage Subscriptions where you have the choice to skip the next delivery, change the next delivery date or cancel/pause your subscription from your dashboard.

How do I remove products from my subscription?

Go to your account when logged in and click the Manage Subscription button. You will see a list of active subscriptions here with a delete icon on the right. You can also edit the quantity, swap the product or view more details about each product you have subscribed to.

How do I edit my next subscription date?

Go to your account when logged in and click the Manage Subscription button. Click ‘Schedules’ tab at the top and ‘Reschedule’ next to each item. This will present you with a calendar so you can choose your new order date.

How do I pay for my subscription, and when will I be charged?

When you initially set up your subscription you will be asked to add your card details and choose an order frequency. On your first subscription you will be charged for that order with a 50% discount and it will be sent to you asap. We will then securely hold your details in our system and you will not be charged again until the day before your next order is due to be sent. (Remember those frequencies you set up?) Don’t worry though we’ll email you before this time to let you know of an upcoming charge and delivery.

How do I update my payment details?

Go to your account when logged in and click the Manage Subscription button. Scroll down to the bottom of the page to the ‘Payment Details’ section. Click ‘Edit’ and make the necessary changes.

I’ve been given a new card and forgotten to update my subscription and now my delivery has failed. Help!

Don’t worry you’ll be notified straight away if your card has been declined on your next charge date. To update your details to resume deliveries, just head over to your account and follow the instructions on the previous question above to update. Once you’ve updated this, it will send a message to our system to retry the order again and if all updated correctly, your deliveries will resume as planned. If you miss your first email that lets you know of your card details being declined, we will email again to let you know.

Will I be charged subscription fees?

No, in fact it pays to be a subscriber as you’ll receive a 50% disccount off your first order, 30% off your second order then 15% off future orders by subscribing.

How do I update my shipping and billing address?

Go to your account when logged in and click the Manage Subscription button. Scroll down the page to the ‘Product Shipping Info’ section. Click ‘Edit’ and make the necessary changes. Don’t forget to click ‘Save’.

Do I get free delivery on my subscription orders?

Yes! We offer free delivery on all orders at Devoted.

How do I add a discount to a current/next subscription?

Go to your account when logged in and click the Manage Subscription button. Scroll down the page to the ‘Add Discount Codes’ section. Add the discount and click ‘Apply’.

How do I apply a Rewards discount voucher to my next subscription order?

Go to your account when logged in and click the Manage Subscription button. Scroll down the page to the ‘Add Discount Codes’ section. Click ‘Redeem Rewards’ and follow the process.

Can I have subscription orders and still buy the odd one off item?

Yes, you can buy as you normally would on the website as well as having recurring subscription orders. You can also do this through your subscription page and add one-off purchases.

Are all your products available as subscriptions?

Yes!

What happens if I forget to skip/cancel my subscription?

For any upcoming subscription product, we will send you a reminder email prior to your order being dispatched so as to give you plenty of time to ensure you still want the order or if you would prefer to move it back to a later date.

If you decide you don't want the order on this occasion, but don't push the order date back within your subscription account or contact us via email for help, the order will continue to be delivered.

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