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Delivery Policy

Shipping Information

We ship our products using Yodel, Royal Mail and Parcel Force. When you place an order, we will provide you with an estimated delivery date. Delivery times may vary depending on your location and the time of year.

Delivery Charges

We offer free delivery for all orders.

Delivery Options

We offer delivery in 24-48 hours.

Tracking Your Order

Once your order has been shipped, we will provide you with a tracking number. You can use this number to track your order on the couriers website/app.

 

Returns Policy

Returns and Refunds

If you are not satisfied with your products, please contact us within 14 days of receiving your order to arrange a return and refund. Products must be returned in their original condition (ie. unopened and sealed), and you will be responsible for the cost of returning the products.

Faulty or Damaged Products

If you receive a faulty or damaged product, please contact us within 7 days of receiving your order. We will arrange for the product to be returned and will provide you with a replacement or refund.

Process for Returns

To arrange a return, please contact us at info@devotedpetfoods.co.uk with your order number and the reason for the return. Returns should be sent to the address below (we will only accept unopened, sealed bags):

Devoted Pet Food Products Ltd

c/o 4PL Ltd

Unit R, Rudford Industrial Estate

Ford Road

Ford

BN18 0BF

Refunds

Once we receive your returned products, we will process your refund within 5 business days. Refunds will be issued to the original payment method.

If you have any questions or concerns about our delivery and returns policy, please contact us at info@devotedpetfoods.co.uk.

Delivery Policy

Shipping Information

We ship our products using Yodel, Royal Mail and Parcel Force. When you place an order, we will provide you with an estimated delivery date. Delivery times may vary depending on your location and the time of year.

Delivery Charges

We offer free delivery for all orders.

Delivery Options

We offer delivery in 24-48 hours.

Tracking Your Order

Once your order has been shipped, we will provide you with a tracking number. You can use this number to track your order on the couriers website/app.

 

Returns Policy

Returns and Refunds

If you are not satisfied with your products, please contact us within 14 days of receiving your order to arrange a return and refund. Products must be returned in their original condition (ie. unopened and sealed), and you will be responsible for the cost of returning the products.

Faulty or Damaged Products

If you receive a faulty or damaged product, please contact us within 7 days of receiving your order. We will arrange for the product to be returned and will provide you with a replacement or refund.

Process for Returns

To arrange a return, please contact us at info@devotedpetfoods.co.uk with your order number and the reason for the return. Returns should be sent to the address below (we will only accept unopened, sealed bags):

Devoted Pet Food Products Ltd

c/o 4PL Ltd

Unit R, Rudford Industrial Estate

Ford Road

Ford

BN18 0BF

Refunds

Once we receive your returned products, we will process your refund within 5 business days. Refunds will be issued to the original payment method.

If you have any questions or concerns about our delivery and returns policy, please contact us at info@devotedpetfoods.co.uk.