Welcome to Devoted Pet Foods Ltd!
We are committed to protecting your privacy and personal information. This privacy policy outlines how we collect, use, and protect your personal information in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
Collection of Personal Information
We collect personal information from you when you place an order, register for an account, sign up for our newsletter, or otherwise interact with our website. The personal information we collect may include:
- Name
- Address
- Email address
- Phone number
- Payment information
- IP address and browsing behaviour (via cookies and similar technologies)
Use of Personal Information
We use your personal information for the following purposes:
- To process and fulfil your orders
- To communicate with you about your orders, account, or customer service enquiries
- To send you our newsletter and promotional materials if you have opted in
- To improve our website, products, and customer service
- To analyse user behaviour on our website through third-party services like Google Analytics and Grow by Tradedoubler
Disclosure of Personal Information
We do not disclose your personal information to third parties except in the following circumstances:
- It is necessary to process your order (e.g., sharing your delivery details with couriers)
- You have given explicit consent
- It is required by law or to comply with legal processes
- It is shared with our trusted partners, such as Grow by Tradedoubler, to help us better understand website usage and improve marketing efforts. These third parties are subject to their own privacy policies.
Security of Personal Information
We take the security of your personal information seriously. We have implemented appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
You have the following rights regarding your personal information:
- Right to access: You can request access to the personal data we hold about you.
- Right to rectification: You can request corrections to any inaccurate or incomplete data.
- Right to erasure: You can request the deletion of your personal data, subject to certain legal exceptions.
- Right to data portability: You can request that we transfer your data to another service provider.
- Right to restrict processing: You can request that we limit the use of your data in certain circumstances.
To exercise any of these rights, please contact us at info@devotedpetfoods.co.uk. We aim to respond to all requests within 30 days.
Cookies
We use cookies and similar tracking technologies to improve your browsing experience, analyse site traffic, and serve targeted advertisements. By using our website, you consent to the use of cookies as outlined in our Cookie Policy. This includes cookies from third-party services such as Google Analytics and Grow by Tradedoubler, which help us track user behaviour for marketing and analysis purposes.
Changes to this Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and by continuing to use our website, you agree to the updated policy.
Contact Us
If you have any questions or concerns about our privacy policy or how we handle your personal information, please contact us at info@devotedpetfoods.co.uk.