As our customer we are Devoted to you in every sense.
So, if your product is damaged, we’ll collect it free of charge and replace it.
If you or your pet aren’t completely happy with your delivery for any reason, please get in touch with us within 14 days of delivery by emailing email@example.com or calling us on 0121 323 2535 and we’ll be more than happy to give you a refund or an exchange.
We're open 9am-5pm, Monday to Friday
We use DPD for all our deliveries as they are truly Devoted to good service…
Standard delivery Takes between 1-3 days
- Estimated delivery times to make sure everything is as convenient for you as possible.
- Tracking details including real-time tracking on a map, with estimated time of arrival.
- Keeping you updated with a text message and emails for when your delivery is dispatched, if you’re not home
- One hour time slots you’ll receive a text message and email notification on the morning of your delivery with a one-hour slot
UK Mainland Orders over £25 are delivered FREE. For orders under £25, small packages (eg. 300g cat food) are £3.75. 1kg bags are £5.00. Delivery costs are displayed at checkout.